Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing 

It usually takes 1-3 business days for your order, while some items may take longer than expected. 

Shipping 

Please note:

· Total Delivery Time = Processing Time + Shipping Time

· All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

· Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

· What will happen if I refuse to accept my delivery? If the order is returned to us, once we have received it, we will refund 50% of your payment to you.

· Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping

Due to the impact of Omicron variant of COVID-19, our logistics tansporantion to be delayed to varying degrees. It will be delayed by 3-7 days. We will handle the package as soon as possible, please wait patiently.

Tracking Your Order

You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into Pinkspearl.com.au "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

Our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc. ) may need to pay duties or VAT according to your countries’ levying rules.

Contact Us

If you have any further questions, please contact our customer services at [email protected]